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Customer Support & Policies

Frequently Asked Questions

How long should I expect on shipping?
When you place an order with MarinePowerService.com, shipping will be estimated based on the availability of your items and the shipping options you choose, we try to process orders as soon as they are received. Average transit time for UPS GROUND SHIPPING is approximately 3-4 business days.
Shipping terms and conditions


How do I return an item?
Please follow the steps below to initiate your return. Simply go to our homepage and click My MPS (located at the top right of the home page).
Login to your account by inputing your E-mail address and Password.
Click on the link that says Returns.
Your current orders will be displayed.
Click the "Return Items" button next to the order you wish to return, then follow and complete the online instructions.
Place the item you are returning back into the original MarinePowerService.com box that it arrived in. Items must be returned in new or unused condition (including: packaging, manuals, warranties, accessories , etc.). If you need any further assistance with initiating your return, please call 732-751-1200 to contact a customer representative


I am hesitant to buy online, what type of security does Marine Power Service offer when processing customer credit cards?
XRAMP SSL: MarinePowerService.com has been issued a 256-bit SSL certificate by XRamp Security Services, Inc.® ("XRamp"). This SSL Certificate can be used to provide up to 256-bit encryption between your web browser and our web server so that sensitive information, such as your personal contact information or credit card information, can be transmitted over the Internet safely. If you have any questions or concerns about Internet Security, please contact XRamp Technologies, Inc. directly. This means you can rest assured that communications (e.g. credit card numbers) between your browser and our web servers are private and secure when the SSL session is activated.


Why do I get an "AVS mismatch" error when trying to make a payment?
An "AVS mismatch", Address Verification error, occurs when your provided address and/or postal code could not be verified with the records of your financial institution. If you are sure your address is correct, try contacting your financial institution to make sure they have the correct address on file. Some bank cards/institutions are not equipped to connect "real-time" with Authorize.net, Marine Power Service's payment authorization service. Authorize.net, providing the most comprehensive online authorization and processing services in the industry, enforces your Billing Address information must matchup real-time with the issuers bank, if this cannot happen, an AVS mismatch will occur. When you receive this error, it is possible that your bank will place a temporary hold on your funds for this authorization. Your funds should be released after a short period of time, and your card will not be charged. You should check with your bank for more information during this time. if you are a Canadian resident and you are getting continued AVS error messages, try leaving off your postal code when paying.

I have a very unique part I am looking for, I don't see it on your website , can you still find it for me?
We are always finding new sources for hard to find parts and engines. Our list of contacts run a mile long, so if we don't have the part or engine your looking for, we know someone that does.
Either give us a call 732-751-1200 or send us a message and we will assist you.


Policies

Shipping:
When you place an order with MarinePowerService.com, we will estimate based on the availability of your items and the shipping options you choose, we try to process orders as soon as they are received. Items ordered that are in stock and placed before 11 a.m. will be shipped the same business day. Unfortunately, orders after 11 a.m. will most likely be processed the next business day. Average transit time for UPS GROUND SHIPPING is approximately 3-4 business days. If any parts are back-ordered we will contact you via email or telephone.

Returns:
Please examine all parts immediately.
We must be notified within five (5) days after the receipt of material(s), in the event of any claim. No allowances will be made for shortages or damages unless we are notified within (5) days, giving the date and the number of your invoice. Any and all returns must be received within 15 days of the invoice date. Absolutely no returns on 'special orders' or electrical items, (i.e. wiring harnesses, gauges, fuses, etc.)
MarinePowerService.com only accepts returns made within the first 15-days of the shipment. Should you find it necessary to return any merchandise, it must be shipped within this 15-day guarantee period. Please follow the return instructions printed on the back of your invoice. No return merchandise will be accepted without a prior Return Goods Authorization (RGA) Number and a copy of the invoice. RGA numbers may be obtained by calling 1-732-751-1200. Items must be in the original packaging complete with the warranty card and owner's manual, and under no circumstances will new parts be returned if they show signs of use or abuse; otherwise the return will either be refused or subject to a minimum 15% restocking fee. Returns originally paid for by credit card are issued a credit for purchase price. Refunds for product value only, excluding shipping and handling. Special orders are non-returnable and non-refundable! Articles being overlooked and thrown out with the packing material. Damage, pilferage, or loss in transit. A claim should immediately be filed with the shipper and/or transportation company if this occurs. Contact UPS at 1-800-742-5877 to report such claims.

General:
We bring you the lowest possible prices; as such, all prices are subject to change without notice. Marinepowerservice.com makes every effort to accurately reflect prices, descriptions, specifications, designs, dates, images, availability and all other materials related to the products we sell; however we cannot be responsible for typographical, photo or price errors on our web site. Prices advertised off the web supercede all previous advertisements and may be superseded by future advertisements. We reserve the right to refuse service to anyone.

Privacy Policy:
Cookies
We do not collect personally identifying information about you except when you specifically and knowingly provide it. Since Marine Power Service uses the latest technology, we also use a technology called "cookies" which can be used to provide tailored information from a web site. A cookie is an element of data that is sent to your browser and stored on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Choice/Opt-Out
This site gives users the following options to remove their information from our database to avoid receiving future communications, discontinue our service, or change information previously provided.

1. You can send e-mail to supportservices@marinepowerservice.com
2. Send mail to the following postal address:


Support Services
Marine Power Service
5050 Industrial Rd.
Farmingdale, New Jersey 07727


3. Call the following number: (732) 751-1200 or send a fax to (732)-751-1988.
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